Terms and Conditions

Effective Date: December 2025
Organisation: Grieving Hearts Peer Support Group (UK)

Welcome to grievinghearts.co.uk. These Terms and Conditions (“Terms”) govern your use of our website, services, and any associated activities. By accessing or using our site, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

1. Who We Are

Grieving Hearts is a peer‑to‑peer support group based in Teesside, UK. We provide safe spaces, weekly meetings, and outreach initiatives for individuals and families experiencing grief and loss.

Website: grievinghearts.co.uk
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are a community‑based organisation, not a medical or counselling service. Our role is to provide peer support, resources, and outreach.

2. Scope of These Terms

These Terms apply to:

Use of the grievinghearts.co.uk website.
Participation in online services, including newsletters, donation platforms, and event registrations.
Any digital content, resources, or materials provided through the site.
Interactions with Grieving Hearts staff, volunteers, and representatives via the website.

3. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.
You must not misuse the site by introducing viruses, attempting unauthorised access, or engaging in harmful behaviour.
You may not use the site to transmit offensive, abusive, or discriminatory content.
Content on this site is provided for information and support purposes only. It is not a substitute for professional medical, legal, or financial advice.

4. Donations

Donations made through grievinghearts.co.uk are non‑refundable.
Funds are immediately directed to sustaining our support services, outreach projects, and community initiatives.
We use secure third‑party payment processors (e.g., PayPal, Stripe). These providers handle your payment details directly and are responsible for their own compliance with data protection and financial regulations.
Donation receipts are issued electronically.
We reserve the right to decline or refund a donation if required by law (e.g., suspected fraud, money laundering).

5. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Grieving Hearts unless otherwise stated.
You may not reproduce, distribute, or adapt our content without prior written permission.
You may share our resources for personal or community use, provided they are not altered or used for commercial gain.
Any unauthorised use of our intellectual property may result in legal action.

6. Privacy and Data Protection

Your use of this site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
By using this site, you consent to the processing of your data in accordance with UK GDPR and the Data Protection Act 2018.
We take safeguarding and confidentiality seriously, especially when handling sensitive information shared by vulnerable groups.

7. Safeguarding and Community Conduct

Grieving Hearts is committed to providing a safe and supportive environment.
Any abusive, discriminatory, or harmful behaviour (online or in person) will not be tolerated.
We reserve the right to restrict access to our services if safeguarding concerns arise.
Volunteers and staff are trained to escalate safeguarding concerns to appropriate authorities if necessary.

8. External Links

Our website may contain links to third‑party sites. We are not responsible for the content, security, or privacy practices of those sites.
Inclusion of a link does not imply endorsement.
Users should review the terms and privacy policies of any external sites they visit.

9. Limitation of Liability

Grieving Hearts provides peer support and community resources. We do not provide professional counselling, medical, or legal services.
We are not liable for any loss or damage arising from your use of this site or reliance on its content.
We are not responsible for technical issues, interruptions, or downtime of the website.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under UK law.

10. User Accounts and Subscriptions

Some services (e.g., newsletters, event registrations) may require you to create an account or provide personal details.
You are responsible for ensuring that the information you provide is accurate and up to date.
You must not share your account details with others.
We reserve the right to suspend or terminate accounts that breach these Terms.

11. Accessibility

We aim to make our website accessible to all users, including those with disabilities.
If you encounter accessibility issues, please contact us so we can improve our services.

12. Changes to Services

We may update, modify, or discontinue parts of the website or services at any time without prior notice.
We are not liable for any changes, suspensions, or discontinuations of services.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, technology, or our services. Updates will be posted on grievinghearts.co.uk with a revised effective date.